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A homebuyer faced a harrowing experience when NatWest's banking error nearly cost them their new home. Two weeks before completing the purchase, the buyer notified NatWest of the £260,000 transfer to their solicitor, but the bank refused access to the funds.The bank initially instructed the buyer to use a public fax bureau to transmit sensitive details, then required a biometric resubmission in a branch. Despite the buyer's location in Northern Ireland, NatWest directed them to branches in Cornwall and the Hebrides, causing significant inconvenience.The vendors lost patience and re-listed the property while the buyer was dealing with NatWest's issues. In desperation, the buyer contacted NatWest's fraud department, which eventually allowed a Chaps payment instruction by phone. However, the bank incorrectly recorded the sort code, causing further delays.NatWest offered £175 in compensation for the error. The case is now with the Financial Ombudsman Service, and the bank has acknowledged a "service failing" and a "slight delay" caused by their mistake.

The UK's Financial Conduct Authority (FCA) has confirmed that millions of victims of the country's car finance scandal will receive payouts this year. The regulator has unveiled a long-awaited industry-wide scheme to compensate people who were treated unfairly when taking out motor finance to buy a new or second-hand vehicle. The scheme, which will put £7.5bn back into people's pockets, is expected to result in a likely total bill of £9.1bn for lenders. The FCA had previously estimated that 14.2m loan agreements would be considered unfair and therefore due compensation, but this number has been cut to 12.1m. The average payout is expected to be around £830 per agreement, up from the previously estimated £695. The scheme will largely focus on people whose deal included a 'discretionary commission arrangement' (DCA), a type of car finance banned in 2021. Millions of claims will be paid out later this year, with the vast majority settled by the end of 2027. The FCA has advised people to 'complain now to get compensation sooner' and has provided a template letter on its website for those who want to make a claim. Lenders will have three months from the end of the implementation period to let people know whether they are owed compensation and, if so, how much. The payout timings vary, but for a post-April 2014 agreement, a lender must confirm if someone is owed money, and how much, by 30 September this year. The individual has a month to accept or challenge the offer, by 31 October. Then compensation is paid within one month, by November.

Harrods has faced criticism over its decision to close a compensation scheme for survivors of alleged sexual abuse by the luxury department store's former owner Mohamed Al Fayed. The scheme was set up in March last year and was due to close on March 31 this year.Kingsley Hayes, partner at KP Law, which is representing nearly 280 survivors, questioned why the scheme was being closed before Harrods had completed an internal investigation into what happened and who knew about it. Hayes stated that the decision appears to be driven by financial considerations rather than what is fair and appropriate for survivors.The scheme provided an alternative resolution for survivors who did not wish to pursue litigation, offering general damages of up to £200,000 and a work impact payment of up to £150,000 as well as payments for 'wrongful testing' and treatment costs. Harrods said more than 220 people had now engaged with the redress scheme, which it said had been designed in consultation with specialist barristers, survivors and their legal representatives.Harrods' decision to close the scheme has been criticized as 'neither fair nor just', with Hayes calling on Harrods to 'do the honourable thing' and delay the closure of the redress scheme and commit to publishing the findings of its long overdue internal investigation into what happened and who knew. Survivors are being asked to make life-altering decisions without access to the full picture.The Metropolitan police said last year that 111 women had made allegations against Fayed; the youngest is thought to have been 13 at the time. Harrods 'apologises unreservedly' for the sexual abuse survivors suffered and 'wants everyone who is eligible to receive this compensation'. A spokesperson for Harrods said the company 'recognises the remarkable bravery of survivors who come forward and continue to shed further light on this dark chapter to our history'.

The Financial Conduct Authority (FCA) will unveil the final terms of its compensation scheme for the UK car finance scandal on Monday, providing clarity for millions of drivers who may be eligible for payouts. The scheme, which is expected to cost around £11bn, will offer redress to drivers who were overcharged for loans as a result of controversial commission payments between lenders and car dealers.The FCA's proposal, outlined over 360 pages, suggests that 14m motor finance agreements will be affected, with individual compensation payouts averaging around £700. However, some groups have argued that this amount is too low, and that consumers could be due £1,500 or more.The car loan providers most impacted by the scheme include Lloyds Banking Group, Santander, Barclays, and Close Brothers. These companies have been lobbying against the FCA's proposals, arguing that they are too generous and could disrupt the car finance market.The FCA's scheme aims to draw a line under the car finance scandal, but there are concerns that it could be circumvented or delayed by aggrieved parties. Some lenders and claims law firms have signaled that they may consider legal action against the FCA's final proposals.

A commercial court in France has dismissed Cardiff City's claim for £106m in compensation following the death of Emiliano Sala in a plane crash seven years ago. The court found that Nantes, Sala's former team, was not at fault in relation to the flight that resulted in Sala's death.The 28-year-old Argentine player was traveling from France to begin his career with Cardiff City when the single-engine Piper Malibu aircraft crashed into the sea near Guernsey, killing both Sala and pilot David Ibbotson. Cardiff had sought €122m (£106m) for loss of income and other damages from Nantes, claiming the French club was responsible because the flight was organized by an intermediary, Willie McKay.However, the court rejected Cardiff's contention, finding that McKay served as an agent for Nantes but did not organize the flight and was not aware of its illegality. The court also ruled that Nantes suffered moral damage and ordered Cardiff to pay €300,000 to the French club.Cardiff's lawyer, Céline Jones, expressed disappointment with the decision, stating that the club had initiated the process to uncover the truth and show respect for Sala's memory. In contrast, Nantes welcomed the decision, with their lawyer Jérôme Marsaudon saying the club was not responsible for the incident.This ruling follows previous decisions by Fifa and the Court of Arbitration for Sport (Cas), which have also gone against Cardiff in their legal dispute with Nantes. In 2022, Cas ruled that Sala's transfer had been finalized at the time of his death, and Fifa ordered Cardiff to pay Nantes the balance of Sala's transfer fee, amounting to just over €11m out of a total of €17m.

Documentary filmmaker Jude Chehab debuts with a complex and moving film that investigates her family's secrets and the secretive Muslim women's order al-Qubaysiat, operating in Lebanon and Syria. Chehab's mother, Hiba, and grandmother, Doria, were devoted followers, and Chehab herself was initiated into the group as a young girl.The film focuses on the emotional fallout of Hiba's expulsion from the group, which inspired feelings of solidarity and freedom but also demanded absolute submission to the leader, known as the Anisa or Teacher. Chehab's storytelling approach eschews sensationalism, instead highlighting the emotional turmoil endured by Hiba and her family.Hiba emerges as a complex figure, not simply a victim, but someone who has undergone a slow liberation. She now leads Muslim study groups, encouraging curiosity and understanding rather than blind faith. This internal emancipation is portrayed as a radical and empowering journey for a Muslim woman rediscovering her voice.The documentary, Q, is set to air on True Story from 3 April, offering a unique perspective on the complexities of faith, identity, and family secrets.

The England football team, under the management of Thomas Tuchel, has been struggling to live up to expectations. Despite the hype surrounding the team, they have failed to deliver consistent results, leading to a reality check for fans.The article suggests that maybe England are just not as good as we would like them to be. The team's performance has been marred by inconsistent form, with players like Harry Kane often struggling to make an impact in major tournaments.The current squad has been analyzed, with Jordan Pickford, Tino Livramento, Marc Guéhi, and Ezri Konsa forming a solid defensive line. However, the midfield and attacking departments have been criticized for lacking creativity and depth.The article highlights the need for England to scale back expectations and focus on building a functional team rather than trying to fit into a specific style of play. With players like Jude Bellingham and Cole Palmer still developing, there is hope for the future, but for now, England's level may just be lower than fans expect.

The UK television landscape has undergone a significant change this Easter, as new regulations banning junk food advertising before 9pm have taken effect. For the first time, viewers will not be subjected to a barrage of advertisements for chocolate eggs and hot cross buns during their Easter celebrations.The regulations, which came into force at the beginning of the year, aim to tackle rising childhood obesity by prohibiting products high in fat, sugar, and salt from appearing in TV ads before 9pm. This move has resulted in a sugar-free viewing experience for UK audiences during Easter.The impact on the advertising industry has been notable, with TV advertising spending by confectionery and snacks brands almost halving year-on-year between October and February. Overall TV ad spend is down at least 15% year-on-year.Industry bodies and broadcasters have argued that the ban is more political PR than an effective policy, with the chief executive of ITV, Carolyn McCall, and former Channel 4 boss, Alex Mahon, pointing out that the government’s own research showed that the number of calories saved would be 1.7 a day, about a third of a Smartie.Campaigners argue that big food companies are compensating for the ban by upping marketing budgets on other media, such as outdoor media and radio. A battle is already brewing over the likely introduction of further restrictions, with the government launching a consultation on adopting a newer nutrient profiling model that would deem a far wider range of products too high in fat, salt, and sugar.

Iran has formally responded to the US's proposal to end the nearly month-long war, asserting its 'natural and legal right' over the Strait of Hormuz. The Islamic Revolutionary Guard Corps-affiliated Tasnim news agency reported that Iran had sent its official response on Wednesday night and was awaiting a response.The Iranian response appears to contradict US President Donald Trump's claim that Tehran was 'begging to make a deal'. Instead, Iran has laid out conditions that signal a continued hardening of its position, including an end to 'aggressive acts of assassination', compensation and war reparations, measures to ensure 'war does not recur', and an end to hostilities from 'all resistance groups that took part in this battle throughout the region'.US special envoy Steve Witkoff claimed on Thursday that Tehran was seeking an 'off-ramp', with signs that Iran had realised there was no alternative to negotiation. However, the source cited in Tasnim's report slammed the US proposal, claiming that Washington sought to 'deceive the world' by presenting a peaceful image while preparing for 'ground invasion'.Trump posted on Truth Social that he would pause attacks on Iran's energy infrastructure for 10 days until April 6, claiming Tehran requested the move amid 'ongoing' talks that were 'going very well'. He also claimed that Iran was 'begging to make a deal', saying 'We are absolutely obliterating Iran' and that Iranians were 'lousy fighters, but great negotiators'. The economic and humanitarian toll of the conflict continues to mount, with Iran effectively blocking the Strait of Hormuz, leading to fuel shortages worldwide.