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Business May 02, 2026

UK Introduces Free ‘Targeted Support’ Advice to Boost Retail Investing

The FCA has launched a regulated "targeted support" service that lets authorised banks and platform…
The Financial Conduct Authority (FCA) has rolled out a new regulated service called "targeted support", allowing authorised banks and investment platforms to provide free, commission‑free investment and pension recommendations to eligible customers.Launch of FCA’s “Targeted Support” Free Advice ServiceThe scheme permits firms that are pre‑authorised by the FCA to pop up suggestions when a customer holds a sizable cash balance. Examples include prompts to consider a stocks‑and‑shares ISA or a pension plan, with direct links to the provider’s product range.Only firms with prior FCA authorisation may participate.Advice must be free; commission payments are prohibited.Recommendations are based on what the firm "would recommend to those in similar circumstances", not fully bespoke advice.Scale of Untapped Savings and Advice GapApproximately 7 million UK adults have £10,000 or more in cash savings that could be better invested.Fewer than 1 in 10 people obtain regulated financial advice.Nearly 1 in 5 investors turn to social media for guidance.Potential Shift in UK Retail Investment LandscapeGovernment aims to create "more of a culture in the UK of retail investing" as voiced by Rachel Reeves.UK currently has the lowest retail‑investment rate among G7 nations, limiting capital for businesses.Early adopters include Quilter and Royal London; Barclays has signalled intent to join.AI‑driven agents, such as the one trialled by Scottish Widows, may augment the service.What the Next Few Years May Hold for Savers and ProvidersIncreased confidence could lift the proportion of savers moving from cash to equities.Firms may compete on the quality of their free recommendations, driving innovation.Regulators will monitor outcomes to ensure advice remains unbiased and consumer‑centric.Successful uptake could prompt expansion of the model to other financial products.
#Financial Conduct Authority #Quilter #Royal London
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