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The Rise of AI Chatbots in UK Healthcare A UK study has found that one in seven people are using AI chatbots for health advice instead of seeing their GP. The poll of more than 2,000 people revealed that 15% of respondents are turning to chatbots, with one in four having done so because of long NHS waiting lists. The Risks of AI in Healthcare The study, analysed by researchers at King's College London, highlighted the potential risks of using AI for health advice. A fifth of respondents who used chatbots said the technology did not encourage them to seek a professional opinion, and a similar proportion said they decided against seeking a consultation because of something an AI chatbot had told them. The Concerns of Medical Professionals Prof Graham Lord, the lead author of the study, said the growing individual use of chatbots was creating “an unregulated AI healthcare system alongside the NHS”. He added that there is a need for greater transparency about what works, what is safe, and how issues are handled. The Debate on AI in Clinical Decision-Making Respondents were split on whether AI should be used in clinical decision-making, with 37% in favour and 38% against. Prof Victoria Tzortziou Brown, the president of the Royal College of General Practitioners, said it would be “highly concerning” if people were using AI instead of seeing a GP. The Future of AI in Healthcare The research signals how the technology is changing the way people are dealing with health problems. Medical professionals stress that AI can provide quick answers, but it cannot examine a patient, fully understand their medical history, or make safe clinical judgments based on evidence.