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A 90-year-old woman was left without her original phone number for three months after BT told her she needed a temporary number while Openreach carried out broadband work. This caused significant distress and disruption to her daily life, as she relies on her phone to stay in touch with family, friends, and medical professionals.The issue began when the woman was sent home from hospital to die at the end of last year and needed broadband installed so a personal alarm could be fitted. BT provided a temporary phone number, but failed to restore her original number, which is crucial for her hospital appointments and communication with her GP.Despite numerous attempts to resolve the issue, BT was unable to restore her original number for three months, citing "system errors" and "procedural issues". The woman's family had to spend a significant amount of time trying to resolve the issue, which added to their stress and frustration.BT eventually restored the woman's original number and apologized for the inconvenience caused. The company also offered a goodwill gesture to compensate for the distress caused. This incident highlights the importance of reliable customer service, particularly for vulnerable individuals who rely on their phone for essential communication.

The Kent meningitis outbreak may have reached its peak after only two new cases were reported on Friday. The UK Health and Security Agency (UKHSA) confirmed 18 cases and 11 probable cases, bringing the total to 29.Of the confirmed cases, 13 were meningitis B. The growth in cases may have slowed, but the situation remains serious, with all cases requiring hospital admission. As of 5 pm on Thursday, 2,360 vaccinations had been given and 9,840 doses of antibiotics handed out.Prof Robin May, the chief scientific officer of the UKHSA, said experts are working to understand if the meningitis B bug has become more transmissible. Initial genetic analysis suggests the Bexsero vaccine should provide protection against the type of MenB in this outbreak.The family of a teenager who died from the disease described their immeasurable loss. Juliette Kenny died on March 14, one day after developing symptoms. Her family is now campaigning for teenagers and young people to be routinely given access to the meningitis B vaccination.Experts believe that with an incubation period of up to 10 days, the peak from the initial super-spreading event will have already passed. However, secondary cases among people who did not attend the nightclub but caught it from someone who did are still possible.