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Dr. James Noyes, a prominent advocate for gambling reform, has urged the UK government to pause the implementation of affordability checks for online gamblers. Noyes, who initially proposed the idea of affordability checks in 2020, expressed concerns that the current pilot scheme has raised serious questions that need to be addressed before proceeding.Noyes' call for a pause echoes similar concerns raised by senior figures in the horse racing industry, which fears that the checks could disproportionately affect racing bettors and cost the industry tens of millions of pounds in revenue.The Gambling Commission launched a pilot study on financial risk assessments in September 2024 to assess a two-tier system of checks. However, Noyes and others have raised concerns over the lack of transparency and inconsistent data in the pilot scheme.Noyes emphasized that while affordability checks were initially proposed as a worthy idea, their implementation must be carefully considered to avoid impeding the majority of gamblers from engaging in a lawful activity. He also highlighted the need for a gambling ombudsman to ensure proper treatment of consumer redress and rights.A spokesperson for the Gambling Commission stated that the regulator is working on financial risk assessments with a focus on removing friction for consumers. The Commission has yet to publish a final report on the pilot and has not issued an update on its progress since the spring of 2025.

A homebuyer faced a harrowing experience when NatWest's banking error nearly cost them their new home. Two weeks before completing the purchase, the buyer notified NatWest of the £260,000 transfer to their solicitor, but the bank refused access to the funds.The bank initially instructed the buyer to use a public fax bureau to transmit sensitive details, then required a biometric resubmission in a branch. Despite the buyer's location in Northern Ireland, NatWest directed them to branches in Cornwall and the Hebrides, causing significant inconvenience.The vendors lost patience and re-listed the property while the buyer was dealing with NatWest's issues. In desperation, the buyer contacted NatWest's fraud department, which eventually allowed a Chaps payment instruction by phone. However, the bank incorrectly recorded the sort code, causing further delays.NatWest offered £175 in compensation for the error. The case is now with the Financial Ombudsman Service, and the bank has acknowledged a "service failing" and a "slight delay" caused by their mistake.