Breaking AI & Tech News Analyzed

Retail workers in the UK are demanding more robust security measures in stores after a Waitrose employee was sacked for tackling a shoplifter. The incident has highlighted the growing concern over retail crime and the need for enhanced security protocols to protect workers.The employee, Walker Smith, was fired two days after stopping a shoplifter from taking items from an Easter egg display, including Lindt chocolate bunnies. Waitrose has faced criticism for its handling of the situation, with the company stating that it prioritizes employee safety and will not put anyone's life at risk.Joanne Thomas, general secretary of Usdaw, the shop workers' union, emphasized the importance of a physical security presence in stores. According to Usdaw's 2025 annual survey, 59% of members would welcome more security in stores because security guards provide reassurance, act as a deterrent, and have specialist experience to deal with incidents.Richard Walker, chief executive of Iceland, suggested that shop workers need more tools, including AI and potentially batons, to deter thieves. He noted that facial recognition technology is being used in some stores but its effectiveness is limited due to concerns over human rights.The incident has also sparked calls for security guards to be allowed to wear stab-proof vests while on shift. Daniel Garnham, general secretary of the Security Industry Federation, said that assaults on workers are getting worse and becoming an everyday occurrence.Lucy Whing, crime policy lead at the British Retail Consortium, stated that retailers have invested £5bn over the past five years on crime prevention measures, including increased security personnel, body-worn cameras, and anti-theft devices.

The UK's retail industry is bracing for the impact of reforms to guaranteed working hours, which could affect over half of retail jobs. The British Retail Consortium (BRC) has warned that the changes, set to take effect from April, may make it harder for shops to employ people, particularly young workers, in part-time roles. The Employment Rights Act will introduce new protections for workers on sick pay, sexual harassment, parental leave, and trade union recognition. Additionally, the act will provide rights to guaranteed hours for those on zero or 'low hours' contracts, flexible working, payment for short-notice cancellation of shifts, and barring fire-and-rehire practices in most circumstances. The BRC, representing major UK retailers, suggests that guaranteed hours protections should only apply to contracts of eight hours a week or fewer, and the reference period to be at least 26 weeks – or ideally a full year. This, they argue, would better reflect seasonal working patterns and ensure reforms address genuine problems without undermining jobs. Helen Dickinson, the chief executive of the BRC, emphasized that flexible retail jobs are vital for millions of people, providing opportunities for students, parents, and those managing health conditions. She warned that if reforms treat flexibility as a problem rather than something workers actively choose, the risk is fewer opportunities and reduced access to work. The BRC noted that 55% of retail roles are part-time, significantly above the UK average of 33%. A survey of 2,000 adults by Opinium for the BRC found that 52% of UK adults think the ability to flex working hours around their lives is important. However, the shop workers' union Usdaw and the TUC have expressed support for the reforms, arguing that they will deliver benefits to those in insecure employment, particularly women and disabled workers, and provide greater job security and predictability for working people.

Retailer Next has reported a £1.16bn pre-tax profit for the full year, with the Middle East conflict expected to add only £15m to fuel and air freight costs. This amount, which assumes a three-month disruption, is considered minimal and can be offset by savings elsewhere.Chief Executive Simon Wolfson added £8m to this year's profit forecast as a mechanical read-through from last year's outcome, indicating that trading had been “encouraging” in the UK and “strong” overseas until late February.The main concern for Next is the potential long-term impact of the conflict on supply chain resilience, freight rates, factory gate prices, and consumer demand. Wolfson emphasized that the company has no insight into the duration and implications of the conflict, stating, “As yet, we have no feel for the medium-term effects”.If higher costs persist, Next may put up prices, but this remains “a contingency, not a plan”. The company will provide a clearer view in its first-quarter update in May.Wolfson also offered nuanced insights, suggesting that consumer confidence may not have collapsed as much as some, like the British Retail Consortium, have claimed. He noted that UK consumers tend to react to actual higher prices, not the threat of them.Additionally, Next's spring-summer ranges are already in stores, online, and warehouses, minimizing the immediate need for adjustments. Any increases in fabric costs or production disruptions in Asian factories would mostly affect autumn-winter ranges.The stock market responded positively, with Next's shares rising 5% to £125.40. This resilience could indicate potential for a profit upgrade in May if the £15m in extra costs turns out to be the worst of it.However, no retailer will be immune if the energy price shock persists and the OECD's prediction of UK economic growth of just 0.7% this year materializes.