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A 90-year-old woman was left without her original phone number for three months after BT told her she needed a temporary number while Openreach carried out broadband work. This caused significant distress and disruption to her daily life, as she relies on her phone to stay in touch with family, friends, and medical professionals.The issue began when the woman was sent home from hospital to die at the end of last year and needed broadband installed so a personal alarm could be fitted. BT provided a temporary phone number, but failed to restore her original number, which is crucial for her hospital appointments and communication with her GP.Despite numerous attempts to resolve the issue, BT was unable to restore her original number for three months, citing "system errors" and "procedural issues". The woman's family had to spend a significant amount of time trying to resolve the issue, which added to their stress and frustration.BT eventually restored the woman's original number and apologized for the inconvenience caused. The company also offered a goodwill gesture to compensate for the distress caused. This incident highlights the importance of reliable customer service, particularly for vulnerable individuals who rely on their phone for essential communication.

Raheem Sterling's much-anticipated move to Feyenoord has yet to yield the desired results, as he struggled to make an impact in the highly anticipated De Klassieker against Ajax. Despite having a chance to attack Ajax's right-back Lucas Rosa, Sterling failed to capitalize, and his performance was marred by a lack of match fitness.The 31-year-old English forward, who joined Feyenoord on loan from Chelsea for the remainder of the season, has had a difficult start to life in the Eredivisie. With Feyenoord currently sitting in second place, albeit far behind league leaders PSV Eindhoven, the pressure is on Sterling to deliver results and help the team secure a Champions League spot.Feyenoord's coach, Robin van Persie, acknowledged Sterling's struggles, stating that the player's fitness levels and on-field impact need to improve. Van Persie emphasized the importance of winning matches during this period of Sterling's acclimation, highlighting the need for the team to deliver results.Sterling's performance in De Klassieker was a microcosm of his challenges at Feyenoord so far. Despite showing glimpses of his former self, including a smart first-time ball and some earnest tracking back, he failed to leave a lasting impact on the game. His substitution in the 59th minute was a testament to his underwhelming display.The clock is ticking for Sterling to turn his form around, with Van Persie expressing optimism about the player's potential to improve. However, with only a few months left on his loan deal, Sterling needs to quickly adapt to the Dutch league and prove his worth to Feyenoord and potential suitors.

The England and Wales Cricket Board (ECB) has taken a significant risk by retaining Brendon McCullum as men's head coach and Rob Key as team director following a dismal Ashes series. The pair's contracts and the board's decision have sparked widespread criticism.McCullum's contract runs until the end of 2027, and terminating it would come at a substantial cost. The ECB appears to have opted for continuity, despite England's 4-1 defeat in Australia, which exposed several issues with the team's approach and strategy.The Test team holds a special place in the hearts of English cricket fans, and the recent performance has left many feeling frustrated. The ECB's decision to stick with McCullum and Key is seen as a bold move, but it also means that the duo must now work to regain the trust and support of the public.Richard Gould, the ECB chief executive, and Richard Thompson, the ECB chair, have acknowledged that the decision will not be popular. However, they seem committed to their strategy, citing a 25% increase in Test viewership over the past four years.The ECB's plans to revamp the team include introducing a bowling guru and a new selector. However, some critics argue that these changes do not go far enough to address the team's shortcomings. Rob Key emphasized the need for greater accountability for poor performance, but the specifics of how this will be implemented remain unclear.The team's performance under McCullum and Key has been inconsistent. While there have been some notable victories, the team has struggled in major Test series against Australia and India. The Ashes campaigns, in particular, have been approached with a casual attitude, with England only becoming more determined after falling behind 2-0 in 2023.To regain the public's trust, England must demonstrate improvement in several areas, including better engagement with the domestic game, more merit-based selection, and a clearer understanding between Ben Stokes and McCullum. The team's ability to adapt and evolve will be crucial in the coming months.

Europe has achieved staggering progress in clean power production, but its efforts are being undermined by a slow transition away from fuel-burning machines. According to Adrian Hiel, director of the Electrification Alliance, the EU has radically transformed its power supply but now needs to focus on increasing the use of electricity in everyday applications.The sluggish pace of electrification has left households exposed to higher bills as the Iran war has driven oil and gas prices to soar. The International Energy Agency has called for a faster shift to electric cars and heat pumps to complement its fuel-saving action plan.Hiel emphasized that high taxes on electricity are a major barrier to the green transition, suggesting that electricity should be taxed like a fresh apple, not like alcohol and tobacco. EU leaders, including Ursula von der Leyen, have acknowledged the need to adjust energy taxes to promote clean air and secure energy.The Electrification Alliance, which includes industry associations like SolarPower Europe and the International Copper Association Europe, is pushing for a faster switch to a decarbonized economy. Hiel noted that the falling cost of clean technology has made it easier for people to ditch fossil fuels, citing his own experience of insulating his home and installing a heat pump and solar panels.Looking ahead, Hiel warned that gas prices are likely to remain high for several years, putting pressure on governments to help households pay their bills and potentially hindering efforts to promote home electrification.

The recent arson attack on Jewish ambulances in London's Golders Green and the escalating violence against Palestinian communities in the West Bank are stark reminders of the dangers of unchecked hatred and intolerance. In Golders Green, a center of Jewish life in London, masked attackers set fire to four ambulances belonging to Hatzola, a volunteer emergency service. This antisemitic hate crime has left the community shaken and highlights the growing concern about safety and security. Meanwhile, in the West Bank, Israeli settlers have been attacking Palestinian villages, torching homes and cars, and forcing families to flee. This cycle of violence is not only devastating for those directly affected but also has far-reaching consequences for the entire region. The author, David Davidi-Brown, argues that these incidents are interconnected by a growing lack of empathy and understanding between communities. He emphasizes that silence in the face of injustice is complicity and that it is essential to challenge hate and violence wherever it occurs. The article also highlights the importance of solidarity and cooperation in the face of adversity. The author cites the example of the Vivian Silver awards, which honor individuals who refuse to give in to hatred and division. The awards were established in memory of Vivian Silver, a lifelong peace activist murdered by Hamas on October 7. Ultimately, the article concludes that we have a choice about how we respond to these incidents. We can choose to let hatred and fear consume us or refuse to let them shape our actions. By refusing to give in to hatred and instead choosing empathy and understanding, we can work towards a more just and peaceful future.

Irish actor Barry Keoghan, known for his roles in various films and upcoming projects, has candidly shared the negative impact of online abuse on his life. In a recent interview with SiriusXM host Ben Harlum, Keoghan disclosed that the relentless online abuse about his appearance has reached a point where he “doesn’t want to go outside” anymore. Despite having left social media in 2024 to escape the harassment, Keoghan admitted that the abuse continues to affect him significantly. He expressed concern about how this online hate might influence his career and personal life, particularly his role as Ringo Starr in Sam Mendes’ upcoming Beatles tetralogy. Keoghan acknowledged that while many fans are supportive, there is a “nasty side” to online interactions. He mentioned that he often finds himself “shying away” from public events and feeling the urge to “hide away” due to the constant abuse and hate. This situation has become so severe that it’s affecting his willingness to continue acting, which could be disappointing to his fans. The actor also expressed worry about the potential impact on his three-year-old son, Brando, who may encounter these negative comments in the future. Keoghan emphasized the need to protect his child from the harsh realities of online abuse. Keoghan has been open about his difficult past, including his time in foster care and his mother’s struggles with drug addiction. Recently, he has been involved in projects such as Netflix’s Peaky Blinders: The Immortal Man and The Beatles: A Four-Film Cinematic Event, where he stars alongside Harris Dickinson, Paul Mescal, and Joseph Quinn.

Palantir, a Miami-based company backed by billionaire Peter Thiel, has secured a three-month trial contract with the Financial Conduct Authority (FCA) to analyze a vast amount of sensitive UK financial regulation data. The deal, worth over £30,000 per week, aims to help the FCA tackle financial crimes such as fraud, money laundering, and insider trading.The FCA has awarded Palantir the contract to investigate its internal intelligence data, which includes highly sensitive case intelligence files, information on problem firms, and reports from lenders about proven and suspected frauds. Palantir will apply its AI system, known as Foundry, to huge quantities of information held by the watchdog, including recordings of phone calls, emails, and social media posts.The contract has raised concerns about privacy and the company's ethical reliability. One source expressed concerns that Palantir may share the information it learns from the FCA with other parties. Palantir's technology is used by the Israeli military and in the US president's ICE immigration crackdown, leading to criticism from left-wing MPs.The FCA has stated that it has strict controls in place to ensure data is protected and that Palantir will only act on instruction from the regulator. The data will be hosted and stored solely in the UK, and Palantir will have to destroy the data after completion of the contract.Experts have highlighted the potential benefits of using AI to tackle financial crimes, but also emphasized the need for robust protocols to protect sensitive information. Prof Michael Levi, an expert in money laundering, noted that AI is a potentially valuable technology to tackle financial crimes, but also raised concerns about the ownership and control of the data.

Transitioning from the bright lights of the Stade de France to the familiar surroundings of the Crumbie Stand presents a unique mental challenge for international rugby players. For England's Ollie Chessum, however, the return to domestic competition proved fruitful as he delivered another tireless performance in Leicester's 33-19 victory over Bristol.The result not only elevates the Tigers to third place in the Premiership standings but also secured what could prove to be a crucial bonus point when playoff calculations are finalized. Bristol, who had been seeking bonus points of their own, ultimately left empty-handed and remain in fifth place following a match that maintained intensity from start to finish.The significance of this fixture was evident as Chessum and Joe Heyes were asked to immediately return to action following their Six Nations commitments, with Jack van Poortvliet also coming off the bench. This selection strategy proved effective, bolstered by another influential display from fly-half Billy Searle. The final try exemplified the Tigers' growing confidence under pressure.Even head coach Geoff Parling was urging his players to take calculated risks, shouting at Freddie Steward to kick the ball from deep rather than risk turnovers. When his players backed themselves from their own half, the decision paid dividends."I've been trying for a long time to get them to play what they see and that's what they did," Parling stated afterward, while also praising Chessum's contribution. "The Six Nations is physical but there's also an emotional toll. It's always a challenge for those guys when they come back after being away for eight weeks. Ollie was outstanding. He's a big emotional leader for us."Two decisive tries within a three-minute spell midway through the first half proved pivotal. When Leicester enters the "killing zone," they appear increasingly dangerous, as demonstrated by the close-range power of Joaquín Moro and Hanro Liebenberg, which left the Bears, missing rested Ellis Genge and dealing with injuries, with no answer.Bristol, however, proved difficult to contain for extended periods. Their industrious captain Fitz Harding, the league's top tackler this season, rewarded sustained pressure with a try, while Kalaveti Ravouvou continued his habit of scoring against the Tigers, escaping past Steward and Chessum to touch down down the right wing.The Bears' other first-half highlight came from hooker Gabriel Oghre, whose cultured left boot produced a magnificent 45-metre touchfinder from a defensive lineout. Oghre's versatility raises questions about why he isn't discussed more frequently among England's hooker options.While romantic backstories don't typically secure tight victories, the return of Scotland international flanker Hamish Watson on loan from Edinburgh added emotional significance. After 14 years north of the border, the 34-year-old relished the opportunity to run out to the traditional strains of Smoke on the Water at his boyhood club.Bristol continued to press, with Harding burrowing over for his second try, bringing Jimmy Williams' conversion to make it 20-19. Leicester needed to respond, and almost did when Searle launched an attack that might have yielded a spectacular try had Moro held the final pass.Though Izaia Perese soon crossed for Leicester's third try, the Tigers couldn't fully relax until the final moments. Steward's cross-kick initiated a daring raid up the right touchline, culminating in Hamer-Webb's exuberant dive over the line to seal the victory."We wanted to take Leicester out of their comfort zone and we did that at times," lamented Bristol's director of rugby Pat Lam. "We just need to finish more of our opportunities. You have to be at your best to win here and we weren't at our best."With seven regular-season rounds remaining, the stakes continue to rise. Bristol will host Harlequins at the Principality Stadium in Cardiff, while Leicester faces Gloucester at Villa Park in the latest edition of the Slater Cup.

American musician Chappell Roan has responded to criticism from former Chelsea footballer Jorginho after he accused her security guard of being aggressive towards his stepdaughter and wife at a hotel in Brazil.Jorginho, 34, claimed that his 11-year-old stepdaughter was left crying after Roan's security guard spoke to her and his wife in an aggressive manner when they encountered Roan at a hotel in São Paulo. He accused Roan of not appreciating her fans, stating that they had been staying in the same hotel and his stepdaughter had simply smiled at Roan before walking back to her mother.In response, Roan posted a video on Instagram, explaining that she had not instructed her security guard to approach Jorginho's stepdaughter and wife. She expressed sadness over the incident, saying that the stepdaughter "did not deserve that" and emphasized that she values her fans and does not hate children or people who admire her music.The incident sparked online criticism of Roan, including from the mayor of Rio de Janeiro, Eduardo Cavaliere, who suggested that Roan was not welcome to perform at the city's annual Todo Mundo no Rio music festival. This criticism comes after Roan previously spoke out against "entitled" fans and their "creepy" behavior in a series of TikToks.